Culinary Agents is working with the team at ORA to connect them with talented hospitality professionals.
ORA - Now Hiring: Guest Relations Manager
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What makes ORA special and a great place to work? We are bonded by family, friendship, deep roots in the community of Oradell, and a shared Italian heritage. For more than 20 years,we have been dreaming about what it would be like to bring a new concept in dining to the community wherewe grew up. In Italian, the word “ora” refers to the present time, translating to “hour” or “time” or “now.” Whenguests walk into ORA, theywill find the warmth of community, enhanced by the old world flavors of Italy,thoughtfully executedfor the times we live in now.We're seeking passionateteam members who share our work ethic, our sense of family, and a commitment to delivering exceptional experiences to our guests.As Guest Relations Manager, youare the front line of communications with our cherished guests. You will oversee the host and reservationist team members, providing guests with the best possible experience and creating a positive work culture by personally exemplifying our core values. You will also be responsible for assisting the General Manager to ensure a positive first impression, and lastingrelationshipsare formedwithall of our guests. ResponsibilitiesInclude Maintaining positive relationships with all of our guests. Following up on positive and negative guest feedback, and communicating guest feedback internally to appropriate parties Managing the reservations inventory to ensure restaurantmaximizes its coverpotentials based on budgets, special events, holidays, and seasonal demands. Maintaining ourrestaurant and guest profiles across various tools and platforms. Providing reporting to prepare forpre-shift and weekly meetings including daily cover analysis, cover tracking andcover forecasting as well as aggregated, measurable guest feedback Workingwith the Eventsteam to manage restaurant availability and ensure proper communication is met. Coaching staff to deliver superior guest service at the front door,while driving and incentivizing the team with daily, weekly and monthly goals Hiring, onboarding, and training within the department Responding to all guest inquiry channels in a timely, friendly, and efficient manner. Monitoring the general email inboxes for the restaurant Building long-term relationships withguests andstakeholders, such as dining regulars, local concierge, and employees The right candidate will have A minimum of two years of experience working as afront doorlead or managerin a fast-paced, high volume, fine dining restaurant. Extensiveknowledge of front door, fine dining service Extensive knowledge of various restaurant reservations software. An unparalleled commitment to hospitality and customer service. Exceptional leadership and communication skills. Proven ability to motivate and manage staff Ability to think critically and make sound decisions in a high-pressure work environment. Excellent time management and prioritization skills and the ability to multitask. Proficient in Microsoft Office General computer skills required. BENEFITS: Opportunities for growth Insurancebenefits offered in accordance with the ACA Paid sick time/Vacation 401K access Employee Dining Discounts
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